spruce grooming | privacy statement
This Privacy Statement covers the site www.sprucegrooming.com
Because spruce grooming ("the Company") wishes to demonstrate its commitment to our users' privacy, it has agreed to disclose the following:
- What personally identifiable information "the Company" collects.
- What personally identifiable information third parties collect through www.sprucegrooming.com
- What organisation collects the information.
- How "the Company" uses the information.
- With whom "the Company" may share user information.
- What choices are available to users regarding collection, use and distribution of the information.
- What types of security procedures are in place to protect the loss, misuse or alteration of information under "the Company" control.
- How users can correct any inaccuracies in the information.
If users have questions or concerns regarding this statement, they should first contact Johan van der Merwe (Director) via email.
Information Collection
"the Company" is the sole owner of the information collected on www.sprucegrooming.com - "the Company" collects information from our users at several different points on our Web site.
Sales Order Processing
We request information from the user to process orders. A user must provide accurate contact information such as name, e-mail, and address, and financial information. This information is used for SOP purposes and to fulfil customer's orders only. Such information will in no circumstances be disclosed to any third-party. If we have difficulty in processing an order, the information is used to contact the user.
Profile
We store information that we collect through opt-in contact forms to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the user’s personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user's visit to our Web site, and to direct pertinent marketing promotions to them. We do not share your profile with other third parties.
Cookies
We do not use cookies. This privacy statement covers the use of cookies by www.sprucegrooming.com only, and does not cover the use of cookies by any linked sites or advertisers.
Third Party Links
www.sprucegrooming.com contains links to other third party sites. "the Company" cannot accept responsibility for the privacy policies or the content of these sites. We encourage our visitors to read the privacy statements of each and every Web site that collects personally identifiable information.
Log Files
Like most standard Web site servers we use log files. This includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Communications from the Site
Established clients will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Opt-out section.
Service Announcements
On certain occasions it may be necessary to send out a strictly service related announcement. For example, if our service is temporarily suspended for maintenance we might send users an e-mail. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
Customer Service
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via e-mail or phone, in accordance with the users wishes.
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Business Transitions
In the event "the Company" goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. Users will be notified via a prominent notice on our Web site for thirty days prior to a change of ownership or control of their personal information. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.
Opt-out
Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for information. Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by e-mailing us at info@sprucegrooming.com
Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with the procurement of third party products and/or services.
